• Develop standards, participate in developing strategic plans and provide operational and design specifications for Information and Technology Services (I&TS) managed systems, including M365 services.
• Provide systems design expertise to support the development of computer-based information systems/tools to meet customers' needs by establishing user requirements, developing system designs, integrating commercial products, coding software, and testing systems. Provide project management support to design projects/teams or information systems or tools.
• Design, build, and operate hosting systems, including M365 services and any relevant server and network components, to deliver required system functions.
• Manage the evolution of existing M365 services, hosting systems, and tools by implementing enhancements to provide additional functionality, correct problems to improve reliability, maintainability, improve server management capabilities, and respond to advanced system problems or failures to restore system functionality.
• Perform M365 services and server management duties, prepare procedures and/or support personnel involved in M365 services and server management activities.
• Research commercial products and tools that can be used in designing or supporting information systems and tools and perform ongoing assessments of their ability to meet current and future requirements.
• Provide systems consulting support to operations, maintenance or software development staff.
• Develop procedures required to secure and manage information systems or tools. Perform hosting attestation to ensure compliance with set standards, meet requirements, and identify improvement opportunities.
• Act as a consultant or mentor to peers to advance their learning and facilitate their problem-solving skills with their respective areas of expertise.
• Perform other duties as required.

• Requires knowledge of computer science and programming to carry out technical or analytical studies related to the deployment and maintenance of M365 services (including Entra ID, Exchange, Teams, SharePoint, Purview, and more), as well as provide advice and guidance to others.
• Experience in the design, deployment, and support of M365 services and relevant computer systems is required.
• Requires knowledge of technical writing to prepare effective reports, procedures, and training materials.
• Experience in automation and scripting languages, including PowerShell.
• A minimum of eight (8) years of experience in Information technology, ideally in designing and maintaining cloud services and infrastructure solutions.

Nice to have [OR Assets]

• Relevant Microsoft 365 certifications (i.e. MS-102, MS-900, AZ-900)

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
• Leaders who support your growth and success through regular feedback and coaching 
• The opportunity to work with some of the brightest minds in the industry 

Salary: $110,000k - $135,000k  Salary based on experience 

Note: The successful candidate must be eligible to work in Canada and be subject to a background check.